IATRT Secure Access

Setup help for Windows, Linux, and QNAP.

Use this page when an IATRT technician asks you to connect a device for remote support. You may be given either a setup link, a one-time auth key, or a public SSH key to install. If the wording on your device differs slightly, use the closest matching option.

Keep your support message, setup link, and auth key private. Do not post them into shared chats or tickets.

Before you start

  • Make sure the device has internet access.
  • Have the IATRT setup message ready.
  • Use the exact account, setup link, or one-time key supplied by IATRT.
  • If your device is company-managed, make sure you are allowed to install software first.
You are finished when the device shows as connected and your technician confirms it is visible.

What IATRT may send you

  • A setup link for browser-based sign-in
  • A one-time auth key for guided enrollment
  • A support public SSH key for Linux or QNAP
  • A short hostname or device label to use
If you were not sent anything and were only told to open this page, stop here and contact IATRT so the correct setup details can be issued first.

Windows

  1. Install the Tailscale client from the official Windows installer.
  2. Open Tailscale after install.
  3. If you were given a setup link, open it and follow the prompts.
  4. If you were given a one-time key, use the exact onboarding method your technician supplied.
  5. Wait until the client shows that the device is connected, then tell IATRT the machine is online.

Useful checks:

  • The app should be running in the system tray.
  • The device name should match what your technician expects.
  • You should not need to create your own separate account unless IATRT explicitly told you to.

Official reference: tailscale.com/download/windows

Linux

  1. Install Tailscale using the method appropriate for your distribution.
  2. Bring the client up using the setup details provided by IATRT.
  3. If a one-time auth key was supplied, use it exactly as provided.
  4. If a login server value was supplied, use that exact value rather than the default service.
  5. Confirm the device is connected, then send the hostname back to IATRT.

Typical install command:

curl -fsSL https://tailscale.com/install.sh | sh

Typical verification commands:

tailscale status tailscale ip

Official reference: tailscale.com/download/linux

QNAP

  1. Open App Center on the NAS.
  2. Install Tailscale if it is available for your model.
  3. Open the app and follow the setup link or auth flow supplied by IATRT.
  4. Leave the NAS online until your technician confirms it is visible.

If Tailscale is not available in App Center:

  • Tell IATRT the exact QNAP model and firmware version.
  • Do not install random third-party packages unless your technician tells you to.

Official reference: tailscale.com/kb/1273/qnap

QNAP SSH key install

If IATRT sent you a public support key for SSH access, install that key only for the account agreed with your technician.

  1. Enable SSH in QNAP if your technician told you to do so.
  2. Log in to the NAS locally or from your normal approved location.
  3. Open the target account's ~/.ssh/authorized_keys file.
  4. Paste the IATRT public key on its own line and save the file.
  5. Do not paste private keys, passwords, or recovery codes into chat or email.
If you are not comfortable editing SSH files on QNAP, stop and contact IATRT. A technician can walk you through the correct account and exact key line to paste.

Troubleshooting

Support page for IATRT secure access onboarding. If you need direct help, contact your assigned IATRT technician using the same ticket, email, or phone number that sent you here.